website privacy

Website Privacy Statement | May 2016

Newnan Utilities is committed to protecting your privacy as a visitor to this website and as our customer. To our visitors and to our customers, we offer this statement.

Newnan Utilities is the owner of the information, which is collected on this website. We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy.

Information Collection

Newnan Utilities offers as a service to our customers the availability to view and pay their utility statement via a link on this website which will be directed to a SSL (Secure Sockets Layer) protected page to process or view a customer’s bill. Customer statements are stored and maintained by a third party vendor on a server, which is protected by a SSL certificate, firewall and appropriate virus protection software. If the customer decides to pay their utility statement electronically by Internet or authorize an automatic draft, they will be directed to the site of a third party vendor, which will be protected with an SSL certificate and other pertinent security software with equal or greater security protection than that of Newnan Utilities for the credit card payment transaction and return to Newnan Utilities website once the payment has been processed. Newnan Utilities will not store or process any credit card information other than the receipt or statement information of the payment, from the credit card processor, of the transaction. Our primary goal is not to collect any further personal information other than what is needed to handle processing of the customers online statement payment.

Newnan Utilities cooperates with inter-governmental agencies and law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights. Local and international law enforcement agents can request and may receive your personally identifiable information. We also reserve the right to disclose the website visitor’s personal information when Newnan Utilities has determined that property of Newnan Utilities or personal safety of its employees or customers may be at risk.

For specific questions about your Newnan Utilities payment, please contact Newnan Utilities Customer Service at (770) 683- 5516 or When you send us email or complete a form from our website, you may provide us with certain personally identifiable information including your email address. Visitors should be aware that email incoming or outgoing on this site is not protected with a SSL certificate and could be intercepted either legally or illegally and personal information may be revealed. Newnan Utilities will not solicit or request personal information via email for any reason. If this should occur please notify Newnan Utilities as soon as possible.

As a final disclosure let it be known to the website visitor and customer, Newnan Utilities cannot provide a 100% guarantee of protection of personal information from theft or loss collected or maintained by this website. Newnan Utilities will exercise all feasible and diligent effort to prevent the theft or loss of visitor or customer personal information.


A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting a website. We may utilize a short-lived form of cookie when you visit this site. At Newnan Utilities, a cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor's computer as soon as they close their browser.

Third Party Links

This website may contain links to third party websites that are not controlled by Newnan Utilities. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that Newnan Utilities is not responsible for the content of third party websites linked to Newnan Utilities website or be held responsible for the privacy policy or practices of third party websites linked to Newnan Utilities website. Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session with Newnan Utilities website. If you should link to a third party website from Newnan Utilities website, we strongly encourage you to review and become familiar with that website's privacy policy.

Username and Password Security

Newnan Utilities requires a username and password to access statement information. Customers should maintain the username and password in a secure and safe manner. Do not reveal your username or password to anyone. If for any reason you feel that your username or password has been compromised, we strongly suggest changing both. Newnan Utilities recommends that you change your username and password frequently so as to better maintain security.

Surveys and Contests

From time to time, our site may request information from users via surveys, contests or for a particular service (e. g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information and supplementary information on your professional interests, opinions and preferences (e. g. choice of software, working practices, opinions on industry issues, feedback on the Newnan Utilities web site). We will use the contact information to notify winners. If the survey or contest has a sponsor, we reserve the right to share information given by entrants with the sponsor.

Changes in Our Privacy Policy

We reserve the right to change this Privacy Policy without providing advance notice of our intent to make the changes. If you have any questions about our privacy policy, please feel free to contact us at:

Newnan Utilities
70 Sewell Road
Newnan, GA 30263
Phone: 770-683-5516
Fax: 770-683-0292

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