You can pay your bill using any of the following methods:

• By phone: Call 770-683-5516 (press 1, then 1) or 877-886-1896
• By mail: Send payments to P.O. Box 105590, Atlanta, GA 30348-5590
• In person or night drop: 70 Sewell Road, Newnan, GA 30263
• Automatic draft: Set up bank or credit card draft
• Online: Use our secure online account portal
• Text-to-pay: Enable this option through your online account

We accept all major credit cards.

Newnan Utilities bills customers in 23 different cycles each month. Your billing date is based on your service location and may vary slightly (by 1–2 days) each month.

A deposit may be required, depending on your credit history or other account factors. Customers will be notified during the application process if a deposit is needed.

Yes. Seniors aged 65 and older may qualify for a monthly discount (income limits apply):

• $12/month off Electric + Water/Sewer service
• $7/month off Water or Water/Sewer only

To apply, visit us in person with a completed application and proof of income.

Yes. Newnan Utilities’ water exceeds all state and federal safety standards, including those set by the EPA. We conduct regular testing to ensure it remains safe, clean, and reliable. View our latest Water Quality Report. 

This is usually due to routine hydrant flushing, which helps maintain water quality by clearing out sediment in the lines.

We post updates on the scrolling banner of our homepage, but the most up-to-date information is shared on our Facebook and X pages.

Yes—our AMI system can send automated alerts. Make sure your contact info is current in your online account to receive outage and restoration updates.

You can also check our outage map or follow us on Facebook and X for real-time info.

Common reasons include:
– Extreme weather and increased HVAC use
– Older or inefficient appliances
– Drafty windows or poor insulation
– Extended use of water heaters, pool pumps, or space heaters

Check your online account for usage history and visit our Energy Saving Tips page for ways to reduce your energy use.

Check for:
– Leaking toilets or faucets
– Irrigation system leaks
– Underground leaks
If you discover a leak, you may be eligible for a leak adjustment. Contact our office or complete the Leak Adjustment Request Form.

• Turn off all water inside and outside your home.
• Check your water meter — if the dial is moving, you may have a leak.
• Test toilets by adding food coloring or dye tabs to the tank. If color appears in the bowl without flushing, there’s a silent leak.

To start, stop, or transfer service, click the Start/Stop Service button on our homepage or My Account.

You’ll need:

• A valid photo ID
• Lease agreement (renters) or closing disclosure (owners) — must include the service address and all signatures
• Your Newnan Utilities account number (if available)

Documents can be uploaded through the Start/Stop Service forms on our website.

We recommend submitting your request at least 1–2 business days in advance. Same-day service is not guaranteed.

Once you receive your first statement and set up your online account, you can manage billing preferences—like paperless billing, auto-pay, and text reminders—through the online customer portal.

74 Sewell Road, Newnan, GA — right next to our main office.

March 9 – November 1, 2025 (Daylight Saving Time): Daily, 8:00 a.m. to 8:00 p.m.
November 2, 2025 – March 8, 2026 (Standard Time): Daily, 8:00 a.m. to 6:00 p.m.
Closed on Thanksgiving Day, Christmas Eve/Day, and New Year’s Day.

Early closure at 4:00 p.m. on New Year’s Eve.

Check the park info page for seasonal updates.

Yes! Pavilion reservations are free, but you’ll need a valid Newnan Utilities account number.

Visit the Carl Miller Park page to reserve and view pavilion guidelines.

Main Office: 70 Sewell Road, Newnan, GA 30263

Customer Service Phone: 770-683-5516

Pay by Phone: 877-886-1896

Email: info@newnanutilities.org (Mon–Fri, 8:00 a.m.–5:00 p.m.)

For other departments, visit our Contact Us page.